Refund policy

Last Updated: September 4, 2026

At Ceziyo, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

This Refund Policy explains our return eligibility, return process, refunds, replacements, return shipping responsibilities, and customer support information.

This Refund Policy applies to all purchases made through www.ceziyo.com.

1. Return Window

You may request a return within 30 days after receiving your order.

Return requests submitted more than 30 days after the delivery date are not eligible for a refund or replacement.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Be unused and unworn.
  • Be in the same condition as received.
  • Be returned with original packaging, tags, labels, and accessories.
  • Be returned in resalable condition.
  • Include valid proof of purchase, such as an order confirmation or receipt.

Items that do not meet these requirements are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Returnable.
  • Personalized or custom-made products.
  • Items that have been worn, washed, altered, damaged after delivery, or returned without original packaging or tags.

3. How to Start a Return

To request a return, please contact us at hello@ceziyo.com with:

  • Your order number.
  • The item you wish to return.
  • The reason for your return.

Our customer support team will review your request within 24–48 business hours.

If your return is approved, we will provide:

  • Return authorization.
  • Return instructions.
  • The designated return address.
  • Additional information needed to complete your return.

Please do not return any item before receiving return authorization and instructions from our customer support team.

Returns sent without authorization or sent to an address not provided in our return instructions may not be accepted.

The return address provided in the return instructions may differ from our business contact address.

4. Customer-Paid Returns

For returns caused by personal preference, including:

  • Ordering the wrong item.
  • Ordering the wrong size.
  • Ordering the wrong color.
  • Changing your mind.
  • No longer wanting the item.

The customer is responsible for return shipping costs.

Original shipping charges paid at checkout are non-refundable.

We do not charge any restocking fee.

Customers are responsible for ensuring that returned items are delivered successfully to the designated return address. We recommend using a trackable shipping service for returned packages.

5. Defective, Damaged, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives defective, damaged, or incorrect, please contact us at hello@ceziyo.com within 7 days after delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

After reviewing your request, we will provide an appropriate resolution.

Possible resolutions include:

  • A replacement.
  • A refund.
  • Return shipping assistance.

6. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to the original payment method within 3–7 business days after the returned item has been inspected.

The refund processing time does not include additional processing time required by your bank, credit card issuer, or payment provider.

Shipping charges paid at checkout are non-refundable unless the return is caused by our error, such as receiving a defective, damaged, or incorrect item.

Returns that do not meet the eligibility requirements outlined in this policy may be declined.

If there is an issue with your return, we will contact you by email.

7. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please:

  • Check your bank account again.
  • Contact your credit card issuer or payment provider.
  • Contact your bank.

Financial institutions may require additional processing time before posting your refund.

If you still have not received your refund after completing these steps, please contact us at hello@ceziyo.com.

8. Exchanges and Replacements

We provide replacements for items that arrive defective, damaged, or incorrect.

For other returns, we recommend returning the eligible item first and placing a new order for the preferred size, color, or style.

9. Related Store Policies

For more information, please review our Shipping Policy, Payment Terms, Privacy Policy, and Terms of Service.

10. Contact Information

If you have any questions regarding returns, refunds, replacements, or return shipping, please contact us.

Store Name: Ceziyo

Website: www.ceziyo.com

Business Address:

Ceziyo
103 Regalia Ct
Clemson, SC 29631
United States

Email: hello@ceziyo.com

Phone: +1 864-779-6233

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM ET

Saturday, Sunday, and U.S. Public Holidays: Closed.

Our customer support operates on Eastern Time (ET).

We aim to respond to customer inquiries within 24–48 business hours.

We are committed to providing transparent policies, dependable customer support, and a reliable shopping experience from purchase through delivery and customer support.